Sales between Ralvek Secure and adult customers are subject to these general conditions.

Before any order, the customer acknowledges having read and accepted them. He cannot order without having ticked the box: "I declare that I have read the general conditions of sale of the site and accept the terms by ticking this box."

1 - Order and validation

The customer places an order by filling his basket while browsing the site. The basket as well as all the information concerning it can be modified until the final summary of the order. The automatic registration system of the site is considered as proof of the nature, content and date of the order.

The customer confirms his order by clicking on the "confirm his order" button on the sales form. confirms the order to its customer by an order confirmation email. The sale will only be concluded once the order has been confirmed by reserves the right not to confirm an order for any reason whatsoever, in particular relating to the supply of products, a problem concerning the order received (eg: illegible document), an abnormal order or a foreseeable problem regarding the delivery to be made. will inform the customer of this by any means.

Any new order can only be made after regular payment by the customer of the sums due under his previous orders.

2 - Customer service

- By mail: Ralvek Secure Customer Service / CP N17AA / 275 New North Road, London

- By telephone from Monday to Friday from 8 a.m. to 6.30 p.m. and on Saturday from 9 a.m. to 12.30 p.m. on +44 1274 29 8497.

- By email: [email protected] (website

3 - Special conditions of sale

The customer acknowledges having read, at the time of placing the order, the general and special conditions of sale: characteristics of the products ordered (price, quantity, denomination, characteristics, etc.) and the services offered (delivery costs), and declares accept them without reservation. The placing of the order and its validation by the customer on the site materialize his full and total acceptance of the special conditions of sale, only applicable to the order.

4 - Product information / expiry date

The photographs illustrating the products do not enter into the contractual field. And if they contain errors, this does not in any way engage the responsibility of

The texts that accompany the photographs are the reproduction of the indications appearing on the packaging and instructions for use communicated by the manufacturer or the distributor of the product and in no way engage the responsibility of

The expiry date as well as the batch number is indicated on the products which require it. Each batch is identified in the laboratory, so you can ask us if necessary.

5 - Deadline and delivery

Your order is processed in real time by our computer system and then sent the next day by post in a Colissimo formula followed without signature (delivery time 2 to 3 working days noted).

When your order is dispatched, our system automatically sends you the tracking number for your package, which allows you to follow the delivery of your package at any time from the post office website (http://www.colissimo .Fr).

If for one reason or another you have not received this email, simply log in to your customer area using your login details. Then go to the "my orders" section of your personal space. You can then find out the status of your order by clicking on "delivery tracking".

You can also call our customer service on +44 1274 29 8497 who will be happy to inform you about the delivery status of your package. Price of a local call (not surcharged).

The calculation of shipping costs is based on postage rates plus handling and packaging costs.

We make every effort to find the most economical and secure solution for each package. Delivery is made to the address indicated on the order form, which has previously been completed by the buyer.

The following are judged as cases of force majeure releasing from its obligation to deliver: the sudden stoppage of production of a reference, the strike, the irremediable computer loss of the data recorded for the orders.

Always check your package upon arrival. If you have the slightest doubt upon receipt of the parcel on the condition of the said parcel, it is up to you to refuse it, otherwise will not be able to refund your parcel.

The time between the order by the customer and the delivery of the goods depends on the method of payment chosen by the customer. For reasons of order preparation and product availability (out of stock, production stoppage, etc.), an order may be delivered in several installments to the customer, who will only pay the delivery costs once.

If the customer wishes several places of delivery, he will have to place as many orders as there are places of delivery.

6 - The terms of withdrawal, satisfied or refunded guarantee

In accordance with the Hamon law of June 14, 2014, the customer has a withdrawal period of fourteen clear days from the delivery of the order to return any product for exchange or refund, without penalty, to the following address: Ralvek Secure, PO Box N17AA,  275 New North Road, London

In the event of exercise of this right of withdrawal, is required to reimburse the sums paid to the customer, free of charge, within a maximum period of 30 days. In return, the customer must return the item at his own expense in its original packaging, undamaged and accompanied by all the accessories, instructions for use and other documentation as well as the invoice and the delivery slip received when ordering. following address:

Ralvek Secure, PO Box N17AA, 275 New North Road, London

7 - Prices and offers

The prices are printed in euros.

Transactions are always carried out in Euros.

The price indicated on the product sheet does not include the cost of transport.

The price indicated in the order confirmation is the final price. It includes VAT, postage, handling and packaging.

The offers (promotions, gifts, shipping costs) offered on the Ralvek Secure sites may be different from the distance selling offers offered in the catalogs and promotional mailings.

Some offers offered in catalogs and mailings may not be available on the website.

The prices of our products are indicated in euros including tax, a flat-rate contribution to the costs of postage, packaging and processing of the order, according to the current price list, is requested from you in addition to the price of the products.

Offers and prices are subject to variations during the year, it being understood that the products ordered are invoiced at the prices in force (i.e. displayed on the site) at the time of placing the order by the buyer.

Promotional offers are valid for the period of validity they mention and as long as they are displayed on the site, as well as within the limits of available stocks.

It is possible to buy the products sold by lot separately by clicking on the quantity “available per unit” provided for this purpose on the product sheet by lot.

8 - Payment

The price charged to the customer is the price indicated on the order confirmation sent by us or through the online payment system.

The price of the products is payable in cash on the day of the actual order. Payment is made by credit card, bank check or money order.

Online: through secure payments set up by

The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement.

Furthermore, reserves the right to refuse any order from a customer with whom there is a dispute or in case of doubt about the intentions and identity of the customer.

9 - Personal information

The customer has a right of access, rectification or opposition to the data collected, which can be corrected or modified at any time, either online or by mail addressed to: Ralvek Secure, PO Box 228, CH- 1225 Oak-Bourg

10 - Information on the site

We strive to present our products to you with the greatest care in order to provide you, in accordance with the legislation in force, with all useful information on their composition, properties and use. However, despite all our precautions, errors may occur when printing our catalog or our advertising messages, please let us know if necessary.

11 - Intellectual property

By browsing the site, which holds all the intellectual property rights relating thereto, the customer is prohibited from copying or downloading all or part of its content, except with the prior authorization of .

12 - Liability

The company Ralvek Secure strives to the best of its ability to ensure the accuracy and updating of the information published on the site, which it reserves the right to correct, at any time and without notice. , the contents.

The company Ralvek Secure would not be held responsible for the non-performance of the contract concluded in the event of force majeure, disruption or total strike or in particular postal services and means of transport and/or communication.

We remind all our customers that Ralvek Secure are fitness and well-being products and can in no way be considered as medicines in their composition, or in their form and presentation.

Ralvek Secure cannot be held responsible for any inconveniences arising from use that does not comply with the advice given on the product and on its packaging.

The products marketed by comply with French regulations. For orders outside Metropolitan France, it is therefore up to the buyer to find out from the local authority in his country about any restrictions on the importation and use of the products ordered.

Ralvek Secure cannot be held responsible for the purchase of a product considered non-compliant in a given country, when this product complies with French regulations.

13 - Warranty

In any case, the customer has the legal guarantee.

On the condition that the buyer proves the hidden defect, the seller must legally repair all the consequences if the buyer goes to court, he must do so within a short time from the discovery of the hidden defect.

14 - Legal information

The need to have personal information collected by distance selling needs is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and guarantees. The lack of information leads to the validation of the order.

15 - Disputes, applicable law

This contract is subject to international law. cannot be held liable for damages of any kind, whether material, immaterial or bodily that could result from improper use of the products marketed by

The liability of will, in any case, be limited to the amount of the order and cannot be blamed for simple errors.

In case of problems in the application of this contract, the buyer has the possibility before any legal action, to seek an amicable solution.

It is recalled that the search for an amicable solution does not interrupt the brief period of the legal guarantee, nor the duration of the contractual guarantee. It is also recalled that as a general rule and subject to the discretion of the courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that:

- The buyer uses the products in the normal way.

- Complaints will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to expose their disputes.

In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Our customer service is at your disposal for this purpose. Otherwise, the territorially competent Court of Lucerne in Switzerland will settle the dispute.


Date of last update: 24/07/22